Refund Policy

This policy explains when we refund a minute pack and what happens if a call goes wrong.

Unused packs

You can get a full refund of a minute pack if you ask within 7 days of buying it and you have not used any of its minutes, not even one.

Once any minute from a pack has been used, or after 7 days, the pack cannot be refunded. We do not give partial refunds for minutes left over.

Free minutes given at signup, and minutes we add to your balance, have no cash value and cannot be refunded.

Calls that went wrong

If a call was cut short or did not work properly because of a problem on our side, for example Ava stopped responding, the call dropped, or the debrief failed, tell us within 30 days. We will add the minutes used on that call back to your balance. These cases are settled with minutes only, not money.

We cannot restore minutes lost to problems outside our control, such as a blocked microphone or an unstable connection, but we are always happy to look at individual cases.

Your statutory rights

Minutes are added to your account as soon as you buy them, so you can start straight away. By buying minutes you ask us to provide them immediately, and you acknowledge that your right to cancel ends once you start using them. Nothing in this policy affects any rights you have under the law where you live.

How to ask

Email official@beforeround.com from the address on your account, with the date of the purchase or call. We aim to reply within one working day. Approved refunds are returned to your original payment method and usually arrive within 5 to 10 working days, depending on your bank.

When a pack is refunded, its minutes are removed from your balance.